Job Title Field Support Engineer Department: Network Group Location: Lagos Job Description: Perform routine O&M procedures as prescribed for the Power, Transmission and BTS Radio networks React to emergency faults and ensure that all faults are rectified promptly within contracted SLA Ensure provision of power (requisite quality) to all sites within purview 24 hours a day Implement cross connect equipment in his designated area of the MTN Network Compile information on and report on the availability of the transmission network in light of the Service Level Agreement (SLA) To swiftly diagnose and clear any faults or alarms assigned by trouble ticket or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly Maintain a sound working relationship between the network operations section and all associated parties within the company and external Implement approved software changes as directed with change requests Ensure maintenance work undertaken by contractors meets MTN Nigerias specification Ensure that all planned network expansions take place on schedule, Transmission spectrum, transceiver upgrades and downgrades rectifier upgrades etc to ensure customer satisfaction Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area Ensure all security and network integrity documentation is completed and adhered to Liaise with diesel contractors to ensure on schedule d supply of diesel to sites within purview
Job Conditions: Tool of trade vehicle provided Normal MTNN working conditions National travel and a valid drivers license On stand by 24/7 through out the year Overtime and the performance of call out duties are essential Driving in high risk areas and traveling high mileages is mandatory Working at elevated heights and in extreme environmental conditions is a requirement The use of safety climbing equipment while working at elevated heights is compulsory Reporting To: Team Lead Field Services Required Skills: Three(3) years RF & BTS transmission and electrical experience with a GSM or Wireless Telecom operator Experience in transmission and radio planning is desirable Two(2) years experience in design, implementation and maintenance of power and cooling systems preferable in the Telecommunications industry Radio frequency propagation and radio/Micro wave equipment installation and or maintenance Experienced in climbing towers Computer literate with Windows and MS Office experience
Employment Status : Permanent Qualification: B.Sc Electrical/Electronics (Telecommunication)/Mechanical Engineering
